Looking to work for a company that is the best in the industry, values your hard work, compensates accordingly, and offers the benefits you are looking for? Then join the NIRVC family!
The Service Manager at NIRVC is responsible for overseeing the service department. The position requires knowledge of RV systems, strong organizational skills, and excellent customer service skills. The RV Service Manager manages the day-to-day operations of the service department, including scheduling work for service technicians, maintaining accurate service records, ordering parts and supplies, and ensuring customer satisfaction.
We are growing fast and looking for those who are eager to become a long-term valued member of our NIRVC family.
Key Responsibilities:
- Oversee and manage the daily operations of the RV service department, working with our customers, assigning work orders, and ensuring timely completion of service requests.
- Develop and implement service policies and procedures to ensure consistent and high-quality service to customers.
- Order parts and supplies for the service department, and maintain accurate inventory records.
- Ensure all service advisors are properly trained and equipped to perform their job duties.
- Monitor service quality to ensure customer satisfaction, and respond promptly and professionally to customer inquiries and complaints.
- Develop and manage the department budget, including forecasting revenue and expenses, and controlling costs.
- Collaborate with sales and marketing teams to promote service offerings and develop strategies to increase customer retention.
- Ensure compliance with all applicable laws and regulations, including those related to environmental and safety standards.
- Maintain other duties as assigned or requested.
Qualifications:
- High school diploma or equivalent required; bachelor's degree in a related field preferred.
- Minimum of 3 years of experience in RV service or a related field, with at least 2 years of supervisory experience.
- Strong knowledge of RV systems, including electrical, plumbing, HVAC, and mechanical systems.
- Excellent customer service and communication skills, with the ability to handle customer inquiries and complaints professionally and effectively.
- Strong organizational and time management skills, with the ability to manage multiple priorities and meet deadlines.
- Ability to work independently and as part of a team, with a strong sense of accountability and responsibility.
- Proficient in Microsoft Office and service management software.
- Valid Driver’s License
Working Conditions:
- This job may require standing, walking, or sitting for extended periods of time.
- The work environment may be noisy and include exposure to fumes, dust, and other hazards associated with working in a service department.
- The position may require working weekends or holidays depending on customer demand
What we offer:
We offer a competitive salary and benefits package, as well as opportunities for career advancement.
- Medical, Dental, and Vision – Available 1st of the month following start date
- Voluntary Supplemental benefits (STD, LTD, Life, Accident, Critical Illness)
- 401K
- Over 100 hours of PTO in the 1st year
- 4 paid Holidays and 40 hours of Floating Holiday
- Industry leading pay
- Brand new facilities
- Advancement opportunities
If you are a customer-focused individual with a passion for the RV industry, we encourage you to apply for this exciting opportunity.
We are an Equal Opportunity Employer (EOE). All applicants must be able to pass pre-employment testing including a background check, MVR, and drug screen.
